In your personal and professional relationships, if you want to build trust, create rapport, avoid misunderstandings and communicate in a more effective manner, focus on the non-verbal messages that are being sent to others. The effectiveness of every conversation is being diluted through these unwanted signals that we are sending through our body language.
Gaston Dsouza who is a powerful communication skills trainer and a leading master of ceremonies and has been helping people become aware of their behaviour. Here are a few snippets of the tips he offers to those who are keen to improve the unspoken messages sent to others:
Maintain eye contact: Maintaining proper eye contact in the course of any conversation is essential to keep the speaker interested. The frequency of eye contact will determine the outcome of your conversation with others. Poor eye contact communicates lack of interest while excessive eye contact can make the opposite person uncomfortable as he may interpret it as a stare. To put people at ease, keep a relaxed eye contact which is balanced so the other person feels comfortable too.
Manage facial expressions: It is well-known that our face reflects all that goes on in our head and that is why managing your facial expressions is the key to improving non-verbal communication. It is likely that the other person may interpret your expression as disinterest if you present an emotionless or inexpressive face. Trying smiling and nodding slightly through the conversation as this will reflect warmth and interest both. This will not only portray a positive demeanour, but it will also show that you are interested in listening to everything that is being said. Your smile will most probably be reciprocated with a smile and this can direct the conversation in the right direction.
Maintain a good posture: Remember that you are projecting a message by the manner in which you are sitting. You could be sitting upright or slumped in the chair, keeping your arms open or crossed, your posture is responsible for communication too. Those who move away from the person who is speaking or lean behind in the chair are seen as disinterested or arrogant. Show your interest in the person and his dialogue by leaning slightly towards the other person.
Watch your gestures: Assertive people generally gesture while speaking where they may point, draw in the air or swish their hands around to drive home a point. It is important to ensure that your gestures are not overly dramatic and distracting as this will take away the essence of your spoken message.
An Emcee in India is a prime example of how body language should be managed while speaking to people. Use the above tips to strengthen your non-verbal communication and you will find that you are able to enhance the power of your message.