Haven’t we all experienced met people and colleagues who we have clicked in an
instant while some others take a lifetime to elicit even a smile? Why is it that some
people are easy to get along with while others drive you crazy? Whether it is a
personal relationship or a work association, conflict is inevitable. However, it is
important to keep these differences aside and work toward a common goal.
As a top-notch training consultant and Emcee in Mumbai, Gaston Dsouza defines
conflict as a difference of opinions which are layered with strong emotions. It is a
natural offshoot of working together but can assume gargantuan proportions if it is
accompanied by destructive behaviour and harmful consequences for the business.
The following methods can prove to be effective in responding to conflicting
situations within the team:
1. Understand your conflict style: What is your response when you face
conflict situations? What emotions do you go through during a conflict and what
do you think about then? One of the foremost steps to take while addressing
conflict is to increase your own awareness about your behaviour during
conflict. By understanding this, you can identify why it leads to destructive
conflict and the strengths you have to address the issue.
2. Know other conflict styles: If you understand your own conflict style, it can
help you to understand the conflict styles of others and how to interact
suitably. It is nearly impossible to control the opposite person’s response, so it
is best to change your own behaviour in a conflicting situation and achieve
positive results. This understanding is quite useful in adapting your response
in such situations and increase the effectiveness of such an approach.
3. Use conflict resolution tools: If you are keen to navigate and address
conflict at your workplace, you can make effective use of various conflict
negotiation tools to do so. These handy tools can not only convert destructive
conflict responses into positive ones, but they can also give your business, team
and relationships a massive boost. You could explore the market on your own
or take advice from mentors about an implementation of innovative conflict
resolution tools. These will go a long way toward enhancing your team
relationships and performance.
4. Recognize Influencing factors: Your work style and conflict behaviours are
dependent on a host of factors which are exclusive to you and your work
situation. Try to understand the business atmosphere, the social and
organizational culture and personal experiences so that you can recognize
which factors influence your behaviour and style.
Gaston Dsouza who has been compering in Mumbai for a long time and is a
popular trainer too knows that conflict situations have their own challenges and
need to be handled differently. You can respond appropriately if you are aware which
factors influence the situation.